Privacy Policy

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At New Air Repair Ltd., we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

New Air Repair Ltd.
34 Redwood Avenue, Melton Mowbray
Email: info@newairrepair.com
Website: www.newairrepair.com

2. What Data We Collect

We may collect and process the following personal data:

• Contact Form Data: name, email address, phone number, and any other details you voluntarily provide.
   
• Payment Information: payment details via Square (we do not store card information ourselves).
   
• Customer Communication: records of emails or messages sent to our support channels.
   

3. How We Use Your Information

We use your data to:

• Respond to enquiries and provide customer support
   
• Process payments and deliver services
   
• Maintain internal records and comply with legal obligations
   
• Improve our services and customer experience
   

We do not sell or rent your personal data to third parties.

4. Legal Bases for Processing

We process your personal data based on:

• Consent – when you submit a contact form
   
• Contract – when you engage our services or make a payment
   
• Legal obligation – for tax and compliance purposes
   
• Legitimate interest – to run and improve our business and customer service
   

5. Third-Party Services

We may share your data with trusted third-party service providers, such as:

• Square – for secure payment processing
   
• Email providers or website hosting platforms (as needed to deliver services)
   

These services are GDPR-compliant and only process data as required.

6. Data Storage & Security

We take appropriate measures to secure your personal data and prevent unauthorised access, disclosure, or loss. Your data is stored securely and only accessible to authorised personnel.

7. Your Data Rights

Under GDPR, you have the right to:

• Access your personal data
   
• Request correction of inaccurate data
   
• Request deletion of your data ("right to be forgotten")
   
• Restrict or object to processing
   
• Request data portability
   

To exercise your rights, please contact us at info@newairrepair.com.

8. Cookies

Our website may use cookies to enhance your experience. A separate Cookie Policy will be provided if applicable.

9. Retention Period

We retain personal data only as long as necessary to fulfil the purposes outlined above or as required by law (e.g., financial records for HMRC).

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact:

Data Controller:
New Air Repair Ltd.
Email: info@newairrepair.com

Last Updated: 09/06/2025