Introduction
These terms and conditions ("Terms") govern the provision of air source heat pump servicing ("Service") by New Air Repair ltd. ("we," "us," "our"). By scheduling or receiving the Service, you ("Customer," "you," "your") agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Service.
1. Scope of Service
1.1 Description of Service
The Service includes inspection, maintenance, and repair of air source heat pumps as described in the service agreement or contract. Specific tasks may include but are not limited to:
1.2 Service Limitations
The Service does not include:
2. Scheduling and Access
2.1 Appointment Scheduling
Appointments for the Service must be scheduled in advance. We will make reasonable efforts to accommodate your preferred date and time, but we cannot guarantee availability.
2.2 Access to Premises
You must provide our technicians with safe and reasonable access to the premises where the heat pump is located. If access is not provided at the scheduled time, additional charges may apply.
3. Customer Obligations
3.1 Accurate Information
You must provide accurate and complete information about the heat pump system, including its location, make, model, and any known issues.
3.2 System Maintenance
You are responsible for regular maintenance and care of the heat pump system as recommended by the manufacturer. Failure to do so may void warranties or service guarantees.
4. Payment Terms
4.1 Service Fees
Service fees are as outlined in the service agreement or contract. All fees are due and payable upon booking of the Service unless otherwise agreed in writing.
4.2 Additional Charges
Additional charges may apply for services outside the scope of the standard Service or for parts and materials not covered by the service fee. These charges will be communicated and must be approved by you before the additional work is performed.
4.3 Late Payments
Late payments may incur interest at the rate of [interest rate]% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend or terminate services for non-payment.
5. Warranties and Liability
5.1 Limited Warranty
We warrant that the Service will be performed in a professional and workmanlike manner. This warranty is valid for 365 days from the date of service.
5.2 Exclusions
This warranty does not cover:
5.3 Limitation of Liability
Our liability for any claims arising from the Service is limited to the amount paid by you for the Service. We are not liable for any indirect, incidental, or consequential damages.
6. Termination
6.1 Termination by Customer
You may terminate the service agreement or contract at any time by providing 10 days written notice. Any prepaid fees for services not yet rendered will not be refunded.
6.2 Termination by Us
We may terminate the service agreement or contract with immediate effect if you breach these Terms or fail to make timely payments.
7. Miscellaneous
7.1 Governing Law
These Terms are governed by and construed in accordance with the laws of England. Any disputes arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
7.2 Amendments
We reserve the right to amend these Terms at any time. Any changes will be communicated to you and will become effective upon your acceptance or continued use of the Service.
7.3 Entire Agreement
These Terms, together with the service agreement or contract, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.
7.4 Contact Information
For any questions or concerns regarding these Terms or the Service, please contact us at:
New Air Repair Ltd.
34 Redwood Avenue
07803324784
By scheduling or receiving the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Introduction
At New Air Repair ltd. we strive to provide exceptional service for air source heat pumps. We understand that there may be instances where you are not completely satisfied with our services. This Return and Refund Policy outlines the conditions under which you may request a return or refund.
1. Service Guarantee
1.1 Satisfaction Guarantee
We are committed to ensuring your satisfaction with our services. If you are not satisfied with the Service provided, please contact us within 14 days of the service date to discuss your concerns.
1.2 Resolution Process
Upon receiving your complaint, we will:
2. Eligibility for Refunds
2.1 Conditions for Refund
Refunds may be issued under the following conditions:
2.2 Exclusions
Refunds will not be issued for:
3. Refund Process
3.1 Requesting a Refund
To request a refund, please contact our customer service team at info@newairrepair.com within 14] days of the service date. Provide the following information:
3.2 Refund Evaluation
Our team will evaluate your request within 10 business days. We may contact you for additional information or to schedule a follow-up inspection if necessary.
3.3 Refund Approval
If your refund request is approved, we will process the refund within 10 business days. Refunds will be issued using the original payment method unless otherwise agreed.
4. Partial Refunds
In cases where a full refund is not warranted, we may offer a partial refund based on the extent of the issue and the portion of the service that did not meet expectations.
5. Re-service
In lieu of a refund, we may offer to re-perform the service at no additional charge. This option will be discussed and agreed upon with you during the resolution process.
6. Contact Information
If you have any questions or need assistance with a return or refund, please contact us at:
New Air Repair ltd.
34 Redwood Avenue, Melton Mowbray
07803324784
info@newairrepair.com
By using our services, you acknowledge that you have read, understood, and agree to be bound by this Return and Refund Policy.
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